Careers at Centriam

Analytics Lead

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We are  looking for a high performing Analytics Lead to join our growing team. In this role you will work directly with our clients to provide best-in-class customer analytic solutions and data-driven insights. This role requires direct experience developing customer analytics strategy and analyses to make an impact on marketing, customer service/experience, or customer sales.  If you enjoy using your blend of technical aptitude and thought leadership to solve a wide variety of business problems in a fast-paced environment, this may be the role for you!

Key Responsibilities:

  • Create meaningful business insights out of customer data that address client objectives around customer experience or customer lifecycle marketing
  • Work with clients to design both short- and long-term analysis plans
  • Collaborate with internal resources to drive analysis plans to completion and prepare client deliverables
  • Mentor junior analytics resources and their projects
  • Identify meaningful business insights out of queried data and prepare summary findings for both internal and external stakeholders
  • Build relationships and communicate regularly with external clients

Experience & Skills:

  • Four or more years’ experience delivering analytic results to business users; documented experience communicating to clients is a must for this role
  • Experience providing analytic support and measurement for targeted customer engagements with data-driven personalization elements
  • Excellent customer analytic strategy skills. For this role creating analysis ideas is just as important as the ability to do the analysis
  • Curiosity when analyzing data. Documented history of thinking outside the box to improve business results
  • Analytic agility. Ability to change analysis direction based on interim findings
  • Strong ability to visualize data for both technical and non-technical audiences using Excel and other reporting tools
  • BS or MS in Statistics, Computer Science, Mathematics, Applied Economics, Biostatistics or a field involving experimental design, probabilities, machine learning and other forms of quantitative analysis
  • Strong experience using SQL to analyze customer level data, such as POS/transactional or weblog clickstream data
  • Statistical analysis experience (both descriptive and inferential)


Desired Qualifications:

  • Machine learning experience (regression modeling, decision trees, neural networks, clustering, Bayesian inference, etc.)
  • Good experience using analytical programming languages such as Python and/or R to extract, manipulate, and analyze customer data
  • Customer Experience (CX) analysis experience is a plus – for example, customer surveys, call center engagement, and other customer touch-points

Why Work at Centriam?

  • Small analytics company focused on delivering excellence and value to our clients by providing high quality analytical and data-driven solutions
  • Fun & collaborative culture; you will wear many hats and play an integral part in projects
  • Exposure to a wide variety of data analytics, cloud, and open source technologies
  •  “Take what you need” vacation policy
  • 401k with generous match, vested immediately
  • Free drinks, coffee, beer, and snacks
  • Downtown Minneapolis office, connected to skyway

Sound like the role for you?

Apply for this position