Intelligent customer feedback collection
Let data and customer behavior decide when and how to collect feedback. Centriam enables you to run highly targeted and personalized feedback collection campaigns triggered by specific customer actions. Link feedback to customer profile data to fully understand customer pain points.
Targeted customer follow ups
Close the loop where it matters the most. Design targeted follow-up communications based on feedback type and customer insights. Quickly address customer issues, just like your customers expect.
Built-in customer action engines
Act on purchase data, text analytics, or survey responses through Centriam’s simple yet powerful analytics engine. Run hundreds of personalized CX campaigns at once and set them up in minutes. No coding required.
Inbound Data Triggers
Connect Centriam to data across disparate systems and create feedback triggers based on customer actions and insights.
Convert more customer service calls into sales opportunities with targeted recommendations based on any piece of your customer’s data profile.
Create targeted follow-up rules based on customer feedback, text analytics, and customer profile. Prioritize which customers to follow up with first.
Distributed customer feedback
Distribute customer feedback and insights in real time to the right employees. Connect your workforce with your customers and empower them to act on feedback.
Feedback analytics powered by deep learning
Instantly analyze customer feedback and uncover key topics from every comment with built-in deep learning text analytics. Connect feedback insights with customer insights to discover the moments that matter the most in the customer journey.
More features to run an effective CX program
Advanced survey capabilities
Personalize every survey and survey invite with relevant customer information. Design powerful surveys with custom skipping and inclusion logic. Bring your own custom branded templates.
Bring all your data
Centriam can connect to any source system database, or you can upload data using csv files or APIs. Automatic data refreshes ensure your data stays up to date and you continuously collect feedback.
Custom user permissions
Invite as many team members as you would like and control who has access to what with granular user permissions. Create custom user groups and control their access levels.
Full customer list
Upload and maintain a full customer list. Filter for specific actions and build CX campaigns for specific customer segments. Rank your customers based on various metrics and target specific segments.
Custom feedback collection forms
Easily design a new feedback collection form from any outbound call or survey campaign. Make changes mid-campaign and let them take effect in real time.
Full customer contact history
Track and maintain every customer interaction across all campaigns and always have full visibility into the entire customer journey.